TERMS & CONDITIONS
Renewal Conditions: By joining a plan, you are authorizing Gendent Dental Plan (hereinafter refered to as â€œGendentâ€) to bill your credit card or checking account for the plan you have selected. This charge shall remain in force until you notify Gendent in writing of its cancellation. By joining, you indicate you have read the terms and conditions of the plan. This plan will automatically renew at the end of your membership term on an annual basis, and your credit card or bank account will be automatically charged or drafted for the appropriate amount.
Termination Conditions: Gendent reserves the right to terminate plan members from its plan for any reason, including non-payment.
Cancellation Conditions: You have the right to cancel within the first 30 days after receipt of membership materials and receive a full refund, less the processing fee, if applicable. FL Residents: You have the right to cancel within the first 30 days after effective date. If for any reason during this time period you are dissatisfied with the plan and wish to cancel and obtain a refund, you must submit a written cancellation request. Gendent will accept and cancel program memberships at any time during the membership period and will cease collecting membership fees in a reasonable amount of time, but no later than 30 days after receiving a cancellation notice. Please send a cancellation letter and a request for refund with your name and member number to Member Services, Gendent Dental Plan, P.O. Box 8553 Coral Springs, Fl 33075 . You may also submit cancellation by email â€œinfo@gendentdentalplan.comâ€. Â If Gendent is billing you quarterly, semi-annually or annually, Gendent will, in the event of cancellation of the membership by either party, make a pro-rata reimbursement of the periodic charges to the member.
Description of Services: Please see the enclosed materials for a specific description of the programs that you have purchased. Limitations, Exclusions & Exceptions: This program is a discount membership program offered by Gendent. Gendent is not a licensed insurer, health maintenance organization, or other underwriter of health care services. No portion of any providerâ€™s fees will be reimbursed or otherwise paid by Gendent. Gendent is not licensed to provide and does not provide medical services or items to individuals. You will receive discounts for medical services at certain health care providers who have contracted with the plan. You are obligated to pay for all health care services at the time of your appointment. Savings are based upon the providerâ€™s normal fees. Actual savings will vary depending upon location and specific services or products purchased. Please verify such services with each individual provider. The discounts contained herein may not be used in conjunction with any other discount plan or program. All listed or quoted prices are current prices by participating providers and subject to change without notice. Any procedures performed by a non-participating provider are not discounted. From time to time, certain providers may offer products or services to the general public at prices lower than the discounted prices available through this program. In such event, members will be charged the lowest price. Discounts on professional services are not available where prohibited by law. This plan does not discount all procedures. Providers are subject to change without notice and services may vary in some states. It is the memberâ€™s responsibility to verify that the provider is a participant in the plan. At any time Gendent has the right to eliminate a Participating Professional from the respective network in which they are associated and may substitute Provider networks at its sole discretion. Gendent cannot guarantee the continued participation of any provider. If he or she leaves the plan, you will need to select another provider. Providers contracted by Gendent are solely responsible for the professional advice and treatment rendered to members and Gendent disclaims any liability with respect to such matters. Services and service providers may change or be discontinued at any time with notice as required by law.
Complaint Procedure: If you would like to file a complaint or grievance regarding your plan membership, you must submit your grievance in writing to: Gendent, P.O. Box 8553 Â Â Coral Springs, FL 33075. Â All complaints or grievances are documented in the monthly Quality Assurance log along with the date and content of the complaint or grievance. Members have the right to request an appeal of the complaint and grievance resolution. Appeals will be sent to the Committee and will be entitled to a second review with different individuals. After completing the complaint resolution process and you remain dissatisfied, you may contact your state insurance department. TX Residents: All complaints will be completed within 72 hours of receipt with the exception of billing inquiries that require further research or documentation.